HughesNet Is Not Receiving or Transmitting – Guide

HughesNet is a well-known provider of satellite internet services in the United States. They offer high speeds and reliable coverage across the country. They are also affordable compared to other satellite internet service providers.

In addition to providing internet service, HughesNet also supplies equipment such as modems and routers. If you are having trouble with your HughesNet modem not transferring or receiving data, you can try a few troubleshooting steps to resolve the issue.

hughesnet not receiving or transmitting

What is HughesNet?

HughesNet is a satellite internet provider that is highly rated and trusted in the United States. They provide fast and reliable coverage across the country. In addition to their high-quality service, they are known for offering affordable pricing compared to other satellite internet providers.

They also have a reputation for excellent customer support and services. Customers can access the internet through HughesNet using modems or routers.

What is HughesNet?

HughesNet Modem May Not Be Transmitting Or Receiving Data – Causes:

Several potential causes for a HughesNet modem not transmitting or receiving data exist. These include:

  • Bad weather conditions, such as heavy rain or dense clouds, can interfere with the modem’s signal.
  • System maintenance or outages may also be a factor.
  • Power fluctuations or wiring issues can disrupt the operation of the modem.
  • Using outdated firmware may also impact the modem’s performance.
  • Hardware malfunctions or damage can also cause signal problems.

How to Fix HughesNet Issues:  

If you experience issues with your HughesNet satellite internet connection, it can be frustrating and disrupt your work or leisure activities. While inclement weather can sometimes cause problems with the satellite dish, there may be other issues that you can troubleshoot before seeking assistance from HughesNet’s technical support team.

If the weather is not a factor, you can investigate other potential causes.
How to Fix HughesNet Issues:

1. Perform a hard reset on your Router or modem:

If a simple restart does not fix the issue, try a hard reset. A hard reset can reset the modem or Router, clearing residual energy and giving it a fresh start. To perform a hard reset:

  1. Turn off the modem and Router.
  2. Disconnect the power adapter and wait 5 minutes for the modem and Router to fully discharge.
  3. Reconnect the power adapter to its original power source.

If the issue persists, you can test the Router by plugging it into a different wall socket to see if the original power source was causing the problem. You should also avoid using power dividers and instead connect your devices directly.

2. Reattach all of the cords:

If there is a problem with the configuration of your system, it is essential to check and ensure all the wires are correctly connected. To connect the cables:

  1. Connect the ethernet wire (grey) to the Router’s yellow port.
  2. Connect the other end of the ethernet wire (grey) to the modem.
  3. Connect the internet cable (black) to the Router’s blue port.
  4. Plug the power cord into the Router’s wall socket.

Next, connect your computer to the Router using another ethernet connection. Make sure to inspect the cables for any visible damage.

3. Use an up-to-date modem:

It could be due to outdated firmware if your HughesNet modem is not receiving or transmitting signals. HughesNet will not automatically update to the latest firmware if you use an outdated version. You must log in to your HughesNet account to update the firmware.

4. Check the Satellite Dish Position: 

If you have upgraded your modem but are still experiencing a lack of signal, the issue may be with the satellite dish. To troubleshoot this issue, consider repositioning the satellite dish. Here are the steps to follow:

  1. Inspect the HughesNet satellite dish.
  2. Clean the dish, ensuring there is no snow, water, or dirt inside.
  3. Adjust the dish horizontally.
  4. Check the dish carefully for any visible hardware damage. Extreme weather conditions can sometimes cause damage to the dish. If you find any damage, contact a professional for a replacement.

5. Ensure that any VPNs that are enabled are disabled:

If you have VPNs enabled on your device, it may block signals from reaching your modem and Router. If you are experiencing issues with receiving and transmitting data, you should disable any enabled VPNs. Once you have finished troubleshooting, you can re-enable the VPNs if desired.

6. Change the video to DVD or low-quality video:

It may lower the quality of the video if you are experiencing slow internet when watching videos. Many streaming services, such as Amazon Prime, Netflix, and Hulu, default to streaming in HD or Ultra HD, which can use a lot of bandwidth and data. You can change the video quality to DVD (480p) to save data and improve streaming speed.

Some service providers, like ViaSat, offer a Video Data Extender option that automatically converts all video streaming to DVD quality. HughesNet streams in DVD quality by default, but you can use the HughesNet app to change the video quality to HD if needed temporarily.

You can also change the streaming quality through the settings of your streaming service, selecting the lowest-quality video option to reduce buffering issues. This may provide less detail, but it will stream more smoothly and conserve data.

7. Keep track of your data usage:

One common cause of poor satellite internet connections is reaching the data cap before the end of the billing period. Most satellite internet services have a monthly allowance of full-speed data, and your connection will be slowed once you reach this limit.

If you consistently run out of data before the end of the month, you can purchase more data or switch to a larger plan. Alternatively, you can switch to a different internet provider offering more or unlimited data, such as fixed-wireless, cable, or DSL.

Researching the best rural internet providers in your area can help you determine which options are available in your region.

8. Reboot the modem:

As a final step in troubleshooting, you may need to reset your modem. Resetting will erase all of your network configurations and force you to start over after you have finished troubleshooting. To factory reset your modem:

  1. Use a paperclip or other sharp object to locate the reset button pinhole on the modem’s back panel.
  2. Press and hold the button for approximately 15 seconds.
  3. Release the button when the modem’s LEDs start to blink.

If none of the above solutions resolves the issue, you can contact HughesNet technical support to restore the signal or provide a new router and modem.

9. Get HughesNet Support:

If you are still experiencing issues, don’t hesitate to contact HughesNet support. They’ll perform a series of tests to determine what’s causing your HughesNet Modem to fail to send or receive signals. They will assist you in resolving your issue and ensuring that your modem is operational.

How To Access HughesNet System Control Center?

To access the HughesNet System Control Center, follow these steps:

  1. Connect to your HughesNet WiFi network or connect your computer to your HughesNet modem with an Ethernet cable.
  2. Open a web browser and enter “” into the address bar.
  3. Enter your HughesNet username and password when prompted. If you do not know your login credentials, you can check the documentation that came with your HughesNet equipment or contacts HughesNet customer support for assistance.
  4. Once you have logged in, you will be taken to the System Control Center, where you can access various settings and options for your HughesNet connection.

Note: If you cannot access the System Control Center or encounter any errors while trying to log in, you may need to check your network connection or try using a different web browser. If the problem persists, you can contact HughesNet customer support.

Easy Steps to Speed Up HughesNet Internet:

  1. Check the satellite dish and cables: Ensure the dish and cables are correctly connected and not damaged.
  2. Reposition the satellite dish: If the dish is not aligned correctly, it can cause slow speeds. Try adjusting the dish to a different position.
  3. Reboot the satellite modem: Restarting the modem can help improve connection speeds.
  4. Reposition the satellite modem: If it is not in a good location, it can cause slow speeds. Try moving it to a different location.
  5. Get a Hughes WiFi booster: Adding a WiFi booster can help improve the range and strength of your wireless connection.
  6. Update the modem firmware: Outdated firmware can cause slow speeds. Make sure you have the latest version installed on your modem.

What Makes HughesNet Internet Slow Down:

  • Incorrectly positioned the satellite dish.
  • Damaged cables or connections
  • Poor location of the satellite modem
  • Outdated firmware on the modem
  • Interference from other electronic devices
  • Congestion on the network
  • Exceeding data limits
  • Inclement weather conditions

How To User HughesNet WPS Button?

To use the WPS (WiFi Protected Setup) button on your HughesNet modem, follow these steps:

  1. Access the System Control Center: Connect to your HughesNet WiFi network or connect your computer to your HughesNet modem with an Ethernet cable. Open a web browser and enter “” into the address bar. Enter your HughesNet username and password when prompted.
  2. Enable WPS: Once logged in, go to the WiFi Settings page and click on the Advanced Setup option. Then click on the Wireless tab and look for the WPS section. Make sure the WPS box is checked. If it is not, check it and click the Apply Changes button.
  3. Press the WPS button: On your HughesNet modem, look for the WPS button. It is usually located on the back or side of the modem. Press and hold the WPS button for a few seconds until the WPS light on the modem starts flashing.
  4. Connect your device: On your device (such as a smartphone, laptop, or tablet), look for the WPS option in your WiFi settings. Follow the prompts to connect to your HughesNet WiFi network using the WPS method.
  5. Please wait for the connection: Your device may take a few minutes to complete the connection process. Once connected, the modem’s WPS light should stop flashing.

Note: If you cannot connect using the WPS method or encounter any errors, you may need to try a different method or contact HughesNet customer support for assistance.

How To Fix HughesNet – No Internet, No WiFi, or Slow Speeds – Video:

This video includes a few different ways to fix Xfinity if you have no connection or slow internet speeds.

Wrap Up:

If you are having trouble with your HughesNet not receiving or transmitting data, try the above troubleshooting methods. Make sure to understand the issue before attempting to fix it so that you can take the appropriate steps.

Sometimes, resetting the Router or modem can help resolve other difficulties causing the problem. You can contact HughesNet for additional assistance if you need help with these solutions.

Frequently Asked Questions

How should I position my satellite internet dish?

If you are using HughesNet or ViaSat and your dish needs to be aligned, try to avoid repositioning it yourself.

Instead, call customer support for these companies to schedule an appointment with a technician. If you have a misaligned Starlink dish, refer to the instruction manual that came with it for guidance on realigning the dish.

How can I tell whether my ViaSat network at home is creating connectivity issues?

To test if your home WiFi network is causing issues, connect your laptop to the Router using an Ethernet cable and conduct a speed test. Then, switch back to WiFi and repeat the speed test. If your internet connection is significantly faster when your laptop is connected to the Ethernet cable, there is an issue with your home WiFi network.

How can I tell whether my ViaSat network at home is creating connectivity issues?

Download and upload speeds can vary based on factors such as your computer’s setup, website speeds, and the number of network users simultaneously. The advertised speeds and continuous usage of the service are not guaranteed. You may experience reduced upload and download rates during busy times.

What sort of download and upload speeds can I expect from HughesNet?

Upload and download speeds are determined by various factors, including how your computer is set up, website speeds, and the number of users using the network simultaneously. The stated speeds and continuous usage of the service are not assured. If you connect to the internet during busy hours, you will likely experience reduced upload and download rates.

Can I connect a VPN to my HughesNet system?

Yes, HughesNet is compatible with VPNs. However, using a VPN connection that encrypts data can interfere with your modem’s ability to adjust for latency, which may slow down your VPN’s speed by 50-70%. Disabling your VPN client after your session will restore your connection to full speed.

Using time-sensitive applications with HughesNet, such as Twitch gaming or real-time stock trading, is not recommended.

Can I use a single HughesNet connection to connect several computers?

It is possible to connect multiple household PCs and laptops to a single HughesNet Internet connection. The installer will typically configure two devices to connect to the WiFi network.

However, using high-bandwidth apps simultaneously with multiple users may result in decreased performance and is subject to the HughesNet Fair Access Policy.

How can I contact HughesNet Customer Service?

You can visit for HughesNet Technical Support or Customer Care. You can chat with technical support professionals, check your usage, test your satellite speed, or access online help resources. You can also view the status of your account, pay bills online, and check your activity history. Alternatively, you can contact HughesNet Customer Service and technical support by phone at 1-866-347-3292.


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